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Legal & Policies
Review the terms, policies and community standards governing the MAAI platform.
Parent Terms of Service
Effective Date: 11 September 2026 · Mandatory agreement before booking childcare
Privacy Policy
Effective Date: 11 September 2026 · Data protection, child data & retention policy
Refund Cancellation & Rescheduling Policy
Effective Date: 11 September 2026 · Cancellation fees, rescheduling rules & refund schedules
Grievance Redressal Policy
Effective Date: 11 September 2026 · Ticket copy intake, SLAs & Grievance Officer details
Child Safety and Safeguarding Policy
Effective Date: 11 September 2026 · Zero tolerance, handover OTP check & POCSO Section 19 reporting
Community Guidelines
Effective Date: 11 September 2026 · Expectations of respect, honesty & conduct for parents and nannies
Request Account & Data Deletion
Google Play Data Safety & DPDP compliance · Request permanent deletion of your account and personal data