Request Account & Data Deletion
At MAAI (M/s. NVK WELLNESS LLP), we respect your right to control your personal information. You can request the permanent deletion of your account, profile, and associated personal data using this online form or directly within the mobile application.
1. What data will be permanently deleted?
Upon verification and completion of your deletion request, the following information will be permanently purged from our active operational servers:
- Personal Profile Details: Your full name, primary phone number, email address, and profile avatars.
- Saved Addresses & Locations: All delivery addresses, home GPS coordinates, landmark notes, and pin codes.
- Child & Family Care Profiles: Child names, ages, allergy notes, care preferences, and special instructions.
- Authentication & Sessions: All active authentication tokens, session cookies, biometric/device identifiers, and push notification tokens.
- Partner / Nanny Documents (if applicable): Verification photos, identity document scans, and training attendance logs (subject to the legal retention rules below).
2. What data is retained and why (Statutory Exceptions)
As an Indian entity governed by commercial, tax, and safety laws, certain records cannot be immediately destroyed and will be retained in secure, read-only archives:
- Financial & Tax Records: Invoices, payment IDs, and transaction receipts are retained for 7 years as mandated under the Companies Act 2013, Indian Income Tax Act 1961, and Goods and Services Tax (GST) laws.
- Child Safety & Legal Holds: If an active safety incident, police investigation, or formal complaint (such as under the POCSO Act 2012 or Indian Penal Code / Bharatiya Nyaya Sanhita) is underway, relevant incident and verification logs will be preserved for statutory law enforcement compliance.
3. Deletion Timeline & Identity Verification
To safeguard families from unauthorized account deletion by third parties:
- Acknowledgment: Your deletion request is acknowledged via SMS/Email within 48 hours of submission.
- Verification: Our team will confirm ownership by sending an SMS OTP or placing a confirmation call to your registered mobile number.
- Execution: Once verified, your personal data will be completely removed within 14 to 30 days. You will receive a final confirmation message once completed.
4. Can I delete my account directly inside the app?
Yes! If you have the MAAI Customer or MAAI Expert app installed on your phone:
- Open the MAAI App and log in to your account.
- Navigate to the Account / Profile tab.
- Under Support & Legal, tap Chat with Support or Delete Account.
- Confirm your request with the OTP sent to your phone.
Need Assistance or Have Questions?
If you have questions about your privacy rights or wish to follow up on an existing request, contact our Grievance and Privacy Officer directly:
Grievance and Nodal Officer: Ms Nehal Rajendra Saraf
M/s. NVK WELLNESS LLP (LLPIN: ACR-7862)
F/504, Sterling Court, Maheshwari Nagar, Chakala MIDC, Andheri (East), Mumbai – 400093, Maharashtra, India